Privacy Notice Introduction

At Root & Branch Healing, your privacy and confidentiality are important to us. We are committed to handling your personal information responsibly, transparently, and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy notice explains what information we collect, how we use it, how it is stored, and your rights regarding your personal data.

Contact Form Consent

When you complete a contact form, we collect the information you provide, such as your name, email address, telephone number, and details of your enquiry. We use this information solely to respond to your enquiry and provide information about our services.

We will not share your details with third parties unless required by law or with your explicit consent.

Therapeutic Services and Special Category Data

During the provision of therapeutic services, you may choose to share personal information relating to your health and wellbeing. This information is classed as "special category data" under UK GDPR and receives additional legal protection.

Such information will only be collected where necessary for the safe and effective provision of therapeutic services and will be processed with your explicit consent or another lawful basis permitted under data protection legislation.

Confidentiality Statement

Information shared during therapy sessions is treated as confidential. However, confidentiality may be breached where there is a legal obligation to do so, including situations involving serious risk of harm to yourself or others, safeguarding concerns, prevention or detection of serious crime, or where disclosure is required by a court of law.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request erasure of your information in certain circumstances.

• Restrict or object to processing in certain circumstances.

• Withdraw consent where processing relies on consent.

• Lodge a complaint with the Information Commissioner's Office (ICO).

For more information about your rights, please visit the ICO website at https://ico.org.uk.

Website analytics

This website uses Squarespace's analytics tools to understand how visitors use the website and to help improve its performance and content.

Analytics information may include your IP address, browser type, device information, pages viewed, links clicked, and the date and time of your visit. This information is processed by Squarespace on our behalf.

Where analytics cookies are used, these will only be placed on your device where required by applicable cookie and privacy laws and in accordance with your cookie preferences. For further information, please refer to Squarespace's privacy documentation.

Form submissions

If you contact us using a form on this website, we will collect the information you provide, such as your name, email address, telephone number, and details of your enquiry. We use this information to respond to your enquiry and provide information about our services.

This website is hosted by Squarespace, which processes form submissions on our behalf in order to provide website and hosting services. Please avoid including sensitive health information in your initial enquiry. Any information you provide will be handled in accordance with our Privacy Policy.